IT infrastructure has undergone rapid and profound changes over the past 20 years. It is now poised to help transform nearly every industry. At this stage, the greatest impediment is the need for b...

Erfahren Sie, wie die Atlas Copco Group mit Hilfe von CoachHub die Entwicklung und das lebenslange Lernen ihrer Mitarbeiter fördert und welche tiefgreifenden Auswirkungen das digitale Coaching in i...

No one knows exactly what’s next, but there’s a way to be ready for whatever the future holds. As costs rise, budgets shrink, and the business climate keeps changing, it becomes more and more im...

In this edition of the Freshdesk Customer Service Benchmark Report, we bring you the benchmarks for key helpdesk metrics in customer service. We will talk about how our customers use time-tested he...

In this edition of the Freshdesk Customer Service Benchmark Report, we bring you the benchmarks for key helpdesk metrics in customer service. We will talk about how our customers use time-tested he...

Did you know? 35.14% of B2C businesses that use Freshchat say that easy access to support is the most defining factor of a great customer experience. Today, customers have unprecedented access to i...

Did you know? 35.14% of B2C businesses that use Freshchat say that easy access to support is the most defining factor of a great customer experience. Today, customers have unprecedented access to i...

After implementing Freshworks suite of solutions, Trainline has noted improvements in their business fueled by various capabilities of the Freshworks eco system. These include: Increased cus...

Today’s customers expect more, and their expectations for what constitutes a great customer experience are being redefined. This has increased the urgency for marketers to understand their customer...

There are a lot of pieces in the cloud security puzzle, and sometimes it can seem like it’s not clear how they fit in the big picture. Think cloud access security brokers (CASBs). Or cloud workload...