Nous sommes rentrés dans une nouvelle époque, et les normes changent pour les entreprises. La crise sanitaire a entraîné une incertitude économique à l’échelle mondiale et une réduction des budgets...

Customer service is no longer just a cost center—it’s a core part of your business offering. Eighty percent of consumers now consider a company’s customer experience (CX) to be as important as the ...

Le service client n’est plus un simple poste de dépense parmi d’autres dans l’entreprise : c’est l’un des aspects essentiels de son offre. Aujourd’hui, 80 % des clients accordent la même importance...

Keeping business data secure is a challenging task, complicated by the proliferation of endpoints operating outside of the organizational network and the constant evolution of threat vectors Del...

The last two years have seen IT rise to the challenge of rapidly supporting new ways of working and collaborating, both in-office and remotely. Forward-looking organizations are rethinking how they...

Chaque entreprise est désormais une entreprise numérique, quel que soit son secteur d’activité. Pour tenir leurs promesses commerciales, les leaders des infrastructures et des opérations doivent se...

Every business is now a digital business, regardless of industry. To deliver on the business promise, I&O leaders must focus on platforms and practices that empower employees and delight custom...

You know as well as anyone how much spending has changed in the last two years. So if you’re still measuring spend programs with the same old ruler, you may not be getting the answers you need. ...

Thanks to the travel functionality of SAP Concur Travel & Expense, Cycas can now make sure that employees comply with company business travel policy from the minute they book their trip. In add...

Every time your company decides to spend a dollar, Yen, or Euro it’s a moment rich in both opportunity and risk. Each spending decision is a chance to invest in your business while controlling cost...