Business change of any kind tells us two things. First, businesses inevitably gain an advantage, no matter if the adjustment is severe or minimal. Second, additional changes in how people get thing...

The truth is always in the numbers, but it also often hides there – under a few mistakes figures in the mileage logbook, behind missing auditing, or in cash transactions that could or should have b...

In an increasingly digital world, all organizations, across all industries, are susceptible to disruptions resulting in downtime and data loss. Given enough time, it is almost guaranteed that your ...

Get Ransomware Ready with Zerto Ransomware is one of the most dangerous threats to organizations around the world, and both the threat and the cost of ransomware attacks are continuing to grow. ...

PeerPaper™ Report 2022 Financial services firms need to balance strict security and compliance requirements with mandates for digital transformation and customer expectations for an “always on” ...

Imagine living in a home without modern plumbing or electricity. How many middle-of-the-night trips to the outhouse would it take for you to either renovate or move? The same goes for your conta...

In this toolkit, we’ll provide you with a framework that you can use to enhance your agent experience while improving the overall effectiveness, and impact of your contact center. Using this too...

Prior to 2020, customer personalisation was a nice thought. Many contact leaders struggled with providing the ideal experience with departmental silos, legacy systems, fragmented customer data, ...

Customers embraced technology to manage all as- pects of daily life and set off a digital disruption that forever changed how businesses interact with them. To meet new customer expectations, busin...

The modern customer spends 17 hours on screens a day, turning to social streams for advice and the web for answers. They order and return products online—often, without human interaction. In fac...