Big Data
Cloud Computing
Rechenzentrum
Hardware
Personal, Finanzwesen, Marketing
Internet
IT-Management
IT-Sicherheit
Mobile
Netzwerk
Software
Klient: Zendesk UK Limited
Format: Whitepaper
Größe: 2,04 MB
Sprache: Englisch
Datum: 14.08.2018
Your guide to omnichannel support
Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most businesses: How can you anticipate which channels a customer will need or want, and how can you determine whether these channels will be efficient for your organization? The short answer is: you do. Customers want the ability to contact businesses in more than one way, and they expect each brand interaction to be consistent with the one before and after. Learn how with Zendesk's Omnichannel solution.