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Within the global business landscape, no company operates as an island. Organizations today are made up of a complex network of partner relationships–customers, vendors, suppliers, and distributors...
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Organisations invest millions annually in managing learning and systems that support regulatory compliance. But, compliance learning is the minimum to do business. How do you use learning to furthe...
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A changing workforce means a changing mandate for associations New types of workers, new demands for knowledge The business world is undergoing dramatic change, and it is impacting the way a...
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Thumb original brightspace ebook the changing landscape of learning and development
The biggest problem facing the workforce is not a lack of people — it is a shortage of skills. According to recent statistics, US spending on corporate training grew 15% between 2013 and 2014, d...
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Business Leaders want better onboarding and better training for their employees; they’re actively seeking better and faster ways to help their workers learn, but they often don’t want to – or don’t...
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ServiceNow commissioned Intergram Research to survey senior managers in customer service roles at 200 U.S. enterprises with at least 500 employees. Their goal was to discover how the very best orga...
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Thumb original whitepaper aquickguidetomodernizingcustomerservice080816
Businesses have adopted CRM systems to capture customer contact information, track customer issues, and nurture customer relationships. However, it’s not a panacea. According to a Forrester survey,...
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Every day your service desk is a challenge. Manual processes, repetitive issues, and human error cause delays in cycle times and leave your users dissatisfied. It's time to accelerate service deliv...
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Learn more about improving your HR processes in this Whitepaper from Nintex UK Ltd.
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Die Customer Journey der meisten Retailer funktioniert nicht: 98% der Website Besucher konvertieren nie. Von den wenigen, die doch konvertieren, kommen zu 70% nie wieder zurück. Das ist weder effiz...
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