Enterprise Travel and Expense Software Maturity Model
Legacy on-premises “dinosaur enterprise applications” – those systems that are monolithic, cumbersome, overly customized and staid - lack intuitive features and intelligence. These applications often must be augmented by spreadsheets to move and combine data sets.
The large shift to remote/hybrid work impacted payment channels. Employee spend became a more business-critical source for expenses that were traditionally centrally purchased. Legacy systems slow down or stop reimbursement of employee spend, reducing the effectiveness and experience of the workforce.