Bank of India increases customer satisfaction by 95%

Faced with increasing customer demands and growing competition, Bank of India needed to revamp its mobile and internet banking services. BOI Omni Neo App—a new customer-facing digital application for mobile and internet banking services—was conceived to provide modern and consistent services for internet and mobile customers using an approach based on microservices and APIs. Red Hat OpenShift now provides a modern, robust, and secure foundation augmented by Red Hat Ansible Automation Platform and Red Hat Application Foundations and backed by a team of product experts. The bank can launch new services faster, while customer satisfaction has increased by 95%. The Bank of India is now expanding its use of Red Hat OpenShift across its business.

Benefits:

Reduced time to market for new services, features, and updates
Improved customer satisfaction by 95%
Accelerated the onboarding of third-party services
Fostered a culture of innovation

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Date: 1.8.2018

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