10 Key Considerations When Evaluating a Services Retainer

In an era of rapidly evolving cyber threats, an effective services retainer can mean the difference between swift containment and catastrophic damage. This white paper presents 10 critical considerations to guide chief information security officers (CISOs) in selecting an IR provider that offers more than just technical expertise — one that functions as a long-term strategic partner. Key topics include response time, service flexibility, proactive and post-incident offerings, global reach, and the impact of a strong services retainer on cyber insurability. Throughout, you’ll discover how CrowdStrike’s Services Retainer stands apart, offering modular, scalable options and a holistic portfolio of over 50 pre-breach, breach, and post-breach services. By examining these considerations and exploring the CrowdStrike advantage, security leaders gain a roadmap for aligning IR capabilities with broader business goals and ensuring maximum resilience against today’s most advanced cyber adversaries.