Client: NICE Ltd
Format: Report
Size: 2.96 MB
Language: English
Date: 29.06.2022
The Inner Circle Guide to Agent Engagement & Empowerment.
Does your system drive seamless omnichannel experiences customers expect? These digital fluent customers have high expectations and are the least loyal of all groups. They move on quickly unless you do these three things:
- Get personal.
- Go faster.
- Be seamless.
