Key agentic AI concepts, use cases and considerations to drive ROI

AI agents are like computer programs that can perform tasks independently using artificial intelligence. They can significantly boost business productivity by handling complex, multi-step operations quickly. To work effectively, these agents need access to an organization's data, which can be both structured data — patient records at hospitals or transaction details at a department store for example — and unstructured data, like video files or social media posts. 

The potential for AI agents is massive but the quality of work depends heavily on the data it uses and how accurately it can find the right information. Organizations often struggle with this because how AI understands data doesn’t always match how the data is stored.