Client: Freshworks EMEA
Format: Whitepaper
Size: 6.8 MB
Language: English
Date: 20.05.2024
Cut the long wait times: An 11-step guide to boost customer service with AI-powered automation
According to Finances Online, 91% of customers who receive poor customer service leave without warning, and 47% of them switch brands.
Swift support and seamless experiences are critical to keeping your customers happy, making customer support a vital component of any business.
Al-led automation steps in as a solution to these challenges. The most talked-about tech advancement in the Al boom-generative Al-marks a pivotal moment in technology and customer service. Its power and impact are too significant to miss. With Al-first omnichannel experiences, customer service leaders can revolutionize how customer support is delivered.
In this guide, we delve into how you can solve critical business challenges and elevate customer service by: automating self-service, arming agents and admins with generative Al tools to be more efficient, and surfacing Al-driven insights to make data-backed decisions.
Swift support and seamless experiences are critical to keeping your customers happy, making customer support a vital component of any business.
Al-led automation steps in as a solution to these challenges. The most talked-about tech advancement in the Al boom-generative Al-marks a pivotal moment in technology and customer service. Its power and impact are too significant to miss. With Al-first omnichannel experiences, customer service leaders can revolutionize how customer support is delivered.
In this guide, we delve into how you can solve critical business challenges and elevate customer service by: automating self-service, arming agents and admins with generative Al tools to be more efficient, and surfacing Al-driven insights to make data-backed decisions.
